| About Us Our aim is to provide you with the best choice of quality products at the lowest price. The price stated for each of our products is the actual amount you pay. Unlike some other web sites, we do not add extra costs for vat and delivery at the check-out stage. Both vat and mainland delivery charges are already included in our prices. However, we may have to levy a surcharge* for the delivery of some awkward items (such as copper tube) or to some remote locations within mainland UK. Please see <shipping + handling> for details. Information pages are intended to provide a basic understanding of the various products and installation methods to help the first time user make a purchase from an informed point of view. However, expert advice should always be sought before installing any appliance. Customers are requested to ensure that a product is suitable for the intended use before purchase. If in any doubt, or you have any suggestions or comments, please email us using the link on the store page. Our Contact details: AAAmazingprices Willow, Tyne and Wear DH4 6DR Phone: 01913-85-88-55 Email: sales@aaamazingprices.co.uk We are registered under the data protection act 1998. [registration No. PZ6225066]. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will also be requested to provide us with a ' password '. Please keep this safe. You will be asked to confirm a part of your password before we will discuss your order by telephone. We accept Visa, Mastercard, Switch, Solo and JCB card payment. We do not charge your credit card until your order is ready to ship, and we do not impose a credit card service charge. If you do not want to submit your credit card details over the internet, or you wish to pay by cheque, bankers draft, or by direct bank transfer, just download your order form (keep a copy for your records) and post it with your details or payment. You can also pay by credit card via our 24hr. telephone answer or fax service. Please note : your internet security software may not allow you to complete your order on-line. If you encounter problems at check-out, try to re-submit your order with your security software disabled. If you still encounter problems, e-mail us for further options. We only deliver goods to the card holders address. If you are shopping from outside of the UK, e-mail sales for a shipping quotation. Your credit card company will convert the transaction to your own currency at their current exchange bank rate. Once your order has been received, we will post your order confirmation together with a 'notice of cancellation' in accordance with the Distance Selling Regulations. We are fully committed to the battle against credit card fraud. Customers are required to provide a security password during the order process. This password must be used on all correspondence. We will only deliver goods to the card holders home address unless prior arrangements have been approved. We do not accept credit card payments for goods delivered to any address other than the card holders home address. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling All prices include delivery to mainland UK (unless stated otherwise). Please note : orders with destinations to remote areas of mainland UK may incur an additional service charge. You will be immediately notified of any such charge and your acceptance will be required before your order can be processed. We can arrange delivery to any other destination. For quotations on delivery options and charges, e-mail sales : < www.sales@aaamazingprices.co.uk > Delivery charges - help us to keep them free ! Our standard delivery service is included : please assist the delivery driver to unload heavy items. otherwise, a special tail lift delivery sevice is available for an additional charge. Please note : all range cookers are delivered by tail lift vehicle as standard. |
| Delivery Schedule We deliver your order right away. We will normally deliver orders within <14> business days. However, please allow up to 30 days for back-ordered items. If it is thought that this period is likely to be exceeded, you will be offered the option to choose an alternative product, or cancel your order and receive a full refund with immediate effect. Demand for some products is greater during the winter months, and in particular just before Christmas. To avoid disappointment, please allow sufficient time for delivery. Please help us to help you avoid delivery charges !! Our standard delivery service, which is included in our price, provides for the delivery of your order to your address during week days, but not for the unloading of your order. You are requested to arrange assistance to help the delivery driver unload any item in excess of 25kg. If you are unable to offer this assistance, please request a special tail-lift delivery service to be provided. This will be charged to you 'at cost', and added to the total of your invoice. Quotations are available from our sales team. Also, a special Saturday delivery service is available, again at additional cost. Please ask for a quotation. Please note : all range cookers are delivered by tail lift vehicle as standard. |
| Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. Backordered items are not charged until they are shipped. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You will see the 'golden padlock' sign when your card details are taken to validate our online protection for credit and debit cards. |
| Guarantee We guarantee your satisfaction. All products offered on this site are new, and come with the full manufacturers guarantee. Also, your rights are fully protected under the EU Distance Selling Directive. You have seven working days from the day after receipt of the goods to reject your order without reason. |
| Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 0191-385 8855 or fax us on 0191-385 8109 or write to us at AAAmazing Prices, Willow, Houghton-le-Spring, Tyne and Wear, DH4 6DR. Although we do not normally receive complaints, our policy is to respond within 5 working days. We will establish how the customer would like the matter resolved, and address the problem accordingly. Should you feel the need to complain, please do not hesitate to write or e-mail directly to; the managing director : < www.md.clark@aaamazingprices.co.uk > |
| Privacy Policy We are registered under the data protection act 1998. < registration No. PZ6225066 > AAAmazing prices only collects the information received through the on-line ordering process and from e-mail, and other forms of customer enquires. We do not send random marketing e-mails (spam) to personal or business e-mail addresses. We only hold information to enable us to process your order and provide an after sales service for parts if required. All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not, and will not, disclose customer information to third parties. We will not send unrequested marketing material. Customers are welcome to inspect their records to ensure that they are accurate. We will delete a customers records if requested to do so by letter of authority. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You have seven working days from the day after receipt of the goods to reject your order without reason. The goods must be fit for re-sale, placed in their original undamaged packaging and adequately secured to the delivery pallet (where applicable). Customers wishing to return goods must obtain a Returns Authorisation Number (RAN) via e-mail to : < returns@aaamazingprices.co.uk >. Goods cannot be accepted without the RAN number. Once the RAU number has been received and fixed to the packaging, we will arrange for our carrier to collect the goods from the original delivery address, or at another agreed location. We will reimburse the full value of your order within 30 days, including any deposit paid, less the actual shipping costs incurred to return the goods. However, goods returned damaged, incomplete or otherwise unfit for re-sale, will be re-valued and the true cost of repair will be deducted from the amount we will refund. We will submit any resulting dispute to your local Trading Standards Office for determination. |
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